Area Manager - Credit Operations for Housing Loans

Area Manager - Credit Operations - Housing - Operations - Delhi - Swasthya Vihar - MM This role will be responsible for managing Credit-Operations activities for retail mortgage loans including Home Loans, Home Equity, Affordable Housing Loans, and Digital Loans at a cluster level, covering multiple branches. Credit-Operations Manager will ensure 100% process adherence, quality checks in lines with credit policy, and compliance, acting as a bridge between Credit and Operations teams to ensure seamless loan processing. ore Responsibilities: • End-to-End Credit & Operations Oversight with thorough knowledge of credit policy and process. • Supervise and manage the login of loan applications, ensuring all documents are in place as per policy guidelines including KYC. • Ensuring gating rejections in line with credit policy and close monitoring on login quality. • Ensuring timely initiation of internal reports and checks as mandated by credit policy. • Oversee the CAM (Credit Appraisal Memo) preparation ensuring completeness and accuracy before submission to credit approvers, ensuring that key ratios are in lines with credit policy. • Conduct final review of loan files before disbursement, ensuring all documents are in place and compliant with internal and regulatory guidelines. • Review disbursement dockets and hand them over to the Operations team for final disbursement and payment processing. • Ensure 100% adherence to policies and SOPs across all credit-operations processes. • Identify and rectify process gaps to enhance efficiency and accuracy. • Manage and resolve queries from the Hind-Sighting Team and Internal Audit, implementing corrective actions as required. • Ensure compliance with regulatory requirements and internal controls. • Work on Loan Origination System (LOS) and Finnone for loan processing. • Familiarity with SFDC (Salesforce) and MS-Excel is an added advantage for tracking and reporting. • Support digital initiatives to streamline credit-operations processes and improve efficiency. • Manage a team of Credit Processing Associates (CPAs) across branches in the assigned region. • Ensure regular training and upskilling of CPAs to enhance process knowledge and efficiency. • Conduct periodic performance reviews and ensure team adherence to KPIs. • Foster collaboration between Credit, Sales, and Operations teams to ensure smooth loan processing. Key Performance Indicators (KPIs): • First Time Right (FTR) – Ensuring minimal errors in loan files. • Turnaround Time (TAT) – Ensuring quick and efficient loan processing. • Compliance Adherence – No deviations from policy and regulatory guidelines. • Process Efficiency – Identifying and implementing improvements in workflows. • Driving penetration of E-NACH for improved operational efficiency • Ensuring acknowledgment of property papers / PDDs from the credit team • Responsible for timely handover of PF/Balance PF Cheques to operations team and tracking clearance of cheques. • Hold regular meetings with the business team & conduct regular training for improvement in FTR files • Work cross-functionally with internal partners to develop technological solutions and to adapt and deploy new technologies to drive efficiency, correct deficiencies, and build greater consistency in processes • Prioritize and manage critical projects for implementation of LOS/LMS and other technology enablement for the operating model of the HFC. • Ensuring low attrition for the team. Quealifications : Graduate (Preferred: Finance, Business Administration, Commerce or related field) Masters/Postgraduate CA / MBA (Finance) or Equivalent