Job Description - Billing Executive (Order to Cash Process)
Department: Supply Chain / Customer Operations
Job Summary
Responsible for end-to-end Order to Cash (O2C) operations including sales order processing, billing, forward billing, invoice generation, dispatch coordination, credit note management, customer support, and revenue realization.
Key Responsibilities
· Process and validate customer sales orders in ERP systems (SAP)
· Generate tax invoices, commercial invoices, forward billing documents, debit notes and credit notes.
· Ensure correct pricing, discounts, GST, customer master data and payment terms.
· Coordinate with warehouse and logistics teams for order fulfillment and dispatch.
· Verify dispatch documents before Post Goods Issue (PGI) and invoice creation.
· Maintain accurate billing records and supporting documentation.
· Process customer claims, sales returns, rate differences and issue credit notes after approvals.
· Track open orders, blocked orders and billing discrepancies.
· Support accounts receivable activities and customer reconciliations.
· Resolve customer billing and invoice-related queries within defined timelines.
· Prepare daily MIS reports on billing, dispatches, pending orders and credit notes.
Forward Billing & Credit Note Management
· Create forward billing based on approved sales orders and dispatch plans.
· Ensure compliance with GST and company billing controls.
· Prepare credit notes for returns, shortages, damages, pricing corrections and customer claims.
· Maintain credit note register and approval records.
· Monitor credit note ageing and reconciliation with customer accounts.
Skills
· SAP SD/S4 HANA or similar ERP knowledge
· GST and invoice compliance knowledge
· Advanced Excel skills
· Customer service and communication skills