Network Engineer

Key Responsibilities:

• Act as the primary point of contact for assigned clients.

• Build and maintain strong, long-term relationships with clients.

• Generate client requirements and communicate them clearly to internal teams.

• Raise and manage support tickets based on client issues and ensure timely resolution.

• Assign tasks to relevant teams (Tech, Sales, Operations, etc.) and follow up until closure.

• Coordinate, schedule, and manage meetings/calls between clients and internal stakeholders.

• Share meeting agendas, confirmations, MOM (Minutes of Meeting), and follow-ups.

• Provide regular updates to clients regarding project progress, issues, and resolutions.

• Collect client feedback and work with teams to improve service quality.

• Maintain detailed records of client interactions, meetings, and reports in CRM/Excel.

• Identify recurring client issues and escalate them to senior management when required.

• Ensure adherence to SLAs and service timelines.

• Support upselling/cross-selling opportunities by identifying client needs (if applicable).

·         Handle client complaints, issues, and escalations in a professional and timely manner.

·        Analyze client complaints to identify root cause and propose appropriate solutions in coordination with internal teams.

·        Actively follow up on complaints to ensure complete resolution and client satisfaction.

·        Communicate solutions clearly to clients and confirm closure of issues.

·         Maintain proper documentation of client complaints, actions taken, and final solutions in CRM/Excel.

·         Identify recurring complaints and suggest process improvements or preventive solutions to management.

·        Ensure all client complaints are resolved as per defined SLAs and service standards.

• It is a Full Time Hardware / Network Engineer job for candidates with 6 months - 3 years of experience.