Lead Infrastructure Engineer

Lead Infrastructure Engineer About this role: Wells Fargo is seeking a Lead Infrastructure Engineer. In this role, you will: Lead complex initiatives to develop infrastructure to provide solutions for business applications Participate in various projects intended to continually improve or upgrade the infrastructure Evaluate internal and external software solutions which could be leveraged to meet target state architecture goals Review and analyze high impact outages to ensure the proper processes and procedures are in place to avoid problems in the future Design, build, deploy and maintain infrastructure solutions through collaborative efforts with the team and third party vendors Design, code, test, debug and document programs using Agile development practices Make decisions in technical designs, implementation plans and identify project risks and resource requirements Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success Recommend courses of action to maintain cost effectiveness and achieve results Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interact with customer and vendor Required Qualifications: 5+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Proficiency in Bash scripting or equivalent scripting languages for automation and troubleshooting. Experience providing L2 support and contributing to L3 resolution for complex macOS or MDM-related issues. Demonstrated experience in creating and maintaining knowledge articles, runbooks, and self-service content. Familiarity with Qualys or similar vulnerability management tools. Hands-on experience administering Microsoft Intune, including policies, configuration profiles, extension attributes, Self Service, application packaging, scoping, reporting, smart/static groups, and advanced search capabilities. Strong experience with device enrollment processes, Apple Business Manager, and automated device enrollment workflows. Proven expertise in creating, testing, and maintaining macOS packages and deployment strategies. Working knowledge of ServiceNow (incident, request, and problem management) and ITIL best practices. Experience managing endpoint security, including vulnerability remediation, patching, and OS/application updates in macOS environments. Job Expectations: Design, implement, and manage Microsoft Intune solutions for the macOS environment, including configuration profiles, policies, application deployment, scoping, Self Service capabilities, inventory, smart and static groups, and advanced search functionality. Build, test, and maintain macOS packages and deployment workflows, including supporting user acceptance testing (UAT) for software, configuration, and policy changes. Collaborate with vulnerability management and security teams to identify, prioritize, and remediate non-compliant endpoints through patching, OS updates, application upgrades, and enforcement of security controls. Develop and maintain automation scripts and workflows to enhance operational efficiency, reduce remediation time, and ensure consistency across environments. Create and continuously improve knowledge base articles, runbooks, and self-service documentation while identifying recurring incidents and contributing to problem management and continual service improvement initiatives. Provide L2 support and assist in L3 issue resolution for macOS, mobile device management (MDM), and application-related incidents using structured troubleshooting and remote support methodologies. Strong analytical and problem-solving skills Effective communication and collaboration abilities Ability to work in a fast-paced, enterprise-scale environment Commitment to continuous improvement and operational excellence Posting End Date: 10 Aug 2026 •Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.