We are looking for a Desktop Support Engineer to provide technical assistance to end users by installing, maintaining, and troubleshooting computer systems, hardware, and software. The candidate will ensure smooth IT operations and quick resolution of technical issues.
Key Responsibilities
Provide technical support for desktops, laptops, printers, and peripherals.
Install, configure, and maintain Windows / Mac operating systems and applications.
Troubleshoot hardware, software, and network connectivity issues.
Manage user accounts, permissions, and access through tools like Microsoft Active Directory.
Install and support office productivity tools such as Microsoft Office.
Configure email clients and troubleshoot issues with Microsoft Outlook.
Handle software installations, updates, and patches.
Provide support for VPN, remote desktop, and network connectivity.
Maintain IT asset inventory and documentation.
Respond to service desk tickets and resolve issues within SLA.
Assist in system upgrades, hardware replacements, and IT projects.
Required Skills
Strong knowledge of Windows OS installation and troubleshooting
Basic understanding of networking concepts (LAN, TCP/IP, DNS, DHCP)
Experience with hardware troubleshooting
Knowledge of remote support tools
Familiarity with ticketing systems
Good communication and problem-solving skills
Preferred Qualifications
Bachelor’s degree in IT, Computer Science, or related field
Certifications such as:
CompTIA A+
Microsoft Certified: Modern Desktop Administrator Associate
1–3 years of desktop support / IT support experience
Common Tools Used
Microsoft Active Directory
Microsoft Office
TeamViewer
AnyDesk
ServiceNow