IT Hardware Engineer

Job Title: IT Support Engineer (Desktop & Network Support)

Educational Qualification

• Diploma / B.Sc. (IT/Computer Science) / BCA or equivalent qualification.

• 1–3 years of experience in IT Infrastructure, Desktop Support, and Network Administration.

Key Responsibilities

• Installation, configuration, and maintenance of desktops, laptops, printers, and peripheral devices.

• Provide L1/L2 support for hardware, software, network, and user-related issues.

• Troubleshoot Windows OS, application, email, and connectivity issues.

• Manage and support LAN, WAN, Wi-Fi, VPN, and Internet connectivity.

• Configure and troubleshoot network devices such as switches, routers, access points, and firewalls.

• Monitor and maintain IT infrastructure to ensure maximum uptime.

• Installation and management of Antivirus, Patch Management, and Backup Solutions.

• User account management through Active Directory.

• Support Microsoft Outlook, Exchange, POP3, SMTP, IMAP, and mobile email configurations.

• Coordinate with vendors and ISPs for issue resolution and infrastructure maintenance.

• Maintain IT asset inventory and documentation.

Technical Skills Required

• Strong knowledge of Windows 10/11 and basic Windows Server administration.

• Hands-on experience with Active Directory, DNS, DHCP, and Group Policies.

• Good understanding of TCP/IP, LAN/WAN, VLAN, VPN, and network troubleshooting.

• Experience in network cabling, crimping, patching, and switch configuration.

• Knowledge of firewall and internet connectivity troubleshooting.

• Experience with printer installation, troubleshooting, and maintenance.

• Understanding of backup solutions, endpoint security, and antivirus management.

• Basic knowledge of virtualization platforms and cloud services will be an added advantage.

Desired Skills

• Strong analytical and troubleshooting skills.

• Ability to handle multiple incidents and prioritize tasks effectively.

• Good verbal and written communication skills.

• Customer-focused approach with strong problem-solving abilities.

• Willingness to travel between sites, if required.

• It is a Full Time Hardware / Network Engineer job for candidates with 6 months - 3 years of experience.