Job Title: IT Support Engineer (Desktop & Network Support)
Educational Qualification
Diploma / B.Sc. (IT/Computer Science) / BCA or equivalent qualification.
1–3 years of experience in IT Infrastructure, Desktop Support, and Network Administration.
Key Responsibilities
Installation, configuration, and maintenance of desktops, laptops, printers, and peripheral devices.
Provide L1/L2 support for hardware, software, network, and user-related issues.
Troubleshoot Windows OS, application, email, and connectivity issues.
Manage and support LAN, WAN, Wi-Fi, VPN, and Internet connectivity.
Configure and troubleshoot network devices such as switches, routers, access points, and firewalls.
Monitor and maintain IT infrastructure to ensure maximum uptime.
Installation and management of Antivirus, Patch Management, and Backup Solutions.
User account management through Active Directory.
Support Microsoft Outlook, Exchange, POP3, SMTP, IMAP, and mobile email configurations.
Coordinate with vendors and ISPs for issue resolution and infrastructure maintenance.
Maintain IT asset inventory and documentation.
Technical Skills Required
Strong knowledge of Windows 10/11 and basic Windows Server administration.
Hands-on experience with Active Directory, DNS, DHCP, and Group Policies.
Good understanding of TCP/IP, LAN/WAN, VLAN, VPN, and network troubleshooting.
Experience in network cabling, crimping, patching, and switch configuration.
Knowledge of firewall and internet connectivity troubleshooting.
Experience with printer installation, troubleshooting, and maintenance.
Understanding of backup solutions, endpoint security, and antivirus management.
Basic knowledge of virtualization platforms and cloud services will be an added advantage.
Desired Skills
Strong analytical and troubleshooting skills.
Ability to handle multiple incidents and prioritize tasks effectively.
Good verbal and written communication skills.
Customer-focused approach with strong problem-solving abilities.
Willingness to travel between sites, if required.