A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
18,000 - 22,000 /month
Vizlogic Digital Solutions Private Limited
150 Feet Ring Road, Rajkot
6 - 24 months Experience in Hardware / Network Engineer
Full Time
Job Summary
We are seeking a proactive and customer-focused IT Support/Desktop Support Engineer to provide technical support for Windows environments, hardware, networking, Office 365, and Active Directory. The ideal candidate should have hands-on experience in troubleshooting desktops, laptops, Outlook, printers, and network connectivity issues while ensuring timely incident resolution as per SLA.
Key Responsibilities
Desktop & Operating System Support
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Install, configure, and troubleshoot Windows 10/11 operating systems.
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Diagnose and resolve system slowness, application crashes, BSOD (Blue Screen of Death), and boot-related issues.
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Perform OS installation, formatting, data backup, and restoration.
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Configure BIOS settings and troubleshoot MBR/GPT partition-related issues.
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Boot systems in Safe Mode for advanced troubleshooting.
Active Directory & User Administration
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Create, modify, disable, and unlock user accounts in Active Directory.
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Join systems to domains and manage Group Policy (GPO).
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Provide password resets and user access management.
Networking Support
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Troubleshoot LAN/Wi-Fi and internet connectivity issues.
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Configure and verify TCP/IP, DNS, DHCP, Default Gateway, and IP settings.
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Understand Public IP and Private IP concepts.
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Use networking tools such as IPCONFIG, Ping, Tracert, and Netstat for troubleshooting.
Office 365 & Outlook Support
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Configure Microsoft Outlook and Office 365 accounts.
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Troubleshoot OST/PST file issues, mailbox synchronization, and email sending/receiving problems.
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Configure IMAP and POP3 email accounts.
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Resolve Outlook profile and mailbox-related issues.
Hardware & Peripheral Support
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Install and troubleshoot desktops, laptops, printers, scanners, and other peripherals.
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Install drivers, software applications, and antivirus solutions.
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Perform preventive maintenance and hardware replacement when required.
