Incident Management: Diagnose, repair, and upgrade desktops, laptops, and peripherals (printers, scanners).
Network & Access Troubleshooting: Configure LAN/Wi-Fi, VPNs, and manage user accounts and permissions in Active Directory.
Software Deployment: Install OS, patch applications, and handle license compliance.
Asset Management: Track hardware/software inventories, manage upgrades, and provision workstations for new hires.
User Support: Provide remote or hands-on assistance, translating technical solutions into easy steps for non-technical staff. [1, 2, 3, 4, 5, 6, 7, 8]