Desktop Support Engineer

Job Summary

The Field IT Support Engineer is responsible for providing on-site technical support, installation, maintenance, and troubleshooting of computer systems, networks, and IT hardware at client locations and company offices. The role requires hands-on technical expertise, quick problem-solving skills, and the ability to interact professionally with users.

Key Responsibilities

• Provide on-site IT support for desktops, laptops, printers, scanners, and other peripheral devices

• Install, configure, and maintain Windows operating systems, applications, and standard IT tools

• Troubleshoot and resolve hardware, software, and network-related issues at user locations

• Perform LAN/WAN setup, network cabling (CAT5/CAT6), router and switch configuration

• Support Wi-Fi setup, IP configuration, and basic firewall settings

• Handle CCTV installation, configuration, and troubleshooting (where applicable)

• Perform system upgrades, patching, and routine maintenance

• Coordinate with central IT/support teams for escalated technical issues

• Ensure data backup, antivirus updates, and basic system security compliance

• Maintain records of service calls, asset details, and troubleshooting reports

• Provide basic user training and guidance on systems and IT best practices

• Travel to client sites as per support and deployment requirements

Required Skills & Technical Knowledge

• Strong knowledge of computer hardware and peripherals

• Good understanding of Windows OS (Windows 10/11) installation and troubleshooting

• Working knowledge of LAN/WAN networking, TCP/IP, DNS, DHCP

• Experience with network cabling, switches, routers, and access points

• Familiarity with remote support tools (AnyDesk, TeamViewer, etc.)

• Basic knowledge of CCTV systems and security devices (preferred)

• Ability to diagnose issues quickly and provide effective solutions

Educational Qualification

• Diploma / Bachelor’s degree in Computer Science, IT, or related field

• Relevant technical certifications will be an added advantage

Experience

• 0–2 years of experience in IT Support / Field Support / Technical Support

• Freshers with strong technical knowledge may also be considered

Soft Skills

• Good communication and coordination skills

• Customer-friendly and service-oriented attitude

• Ability to work independently in field environments

• Willingness to travel and provide support beyond office hours if required

• Strong problem-solving and time-management skills

Key Performance Indicators (KPIs)

• Timely resolution of field support tickets

• Customer satisfaction and feedback

• Adherence to service timelines and IT policies

• Proper documentation and reporting of field activities

Working Conditions

• Field-based role involving frequent travel

• May require flexible working hours depending on support requirements

• It is a Full Time Hardware / Network Engineer job for candidates with 6 months - 2 years of experience.