Desktop Support Engineer – Job Description
Role Overview
A Desktop Support Engineer is responsible for providing technical assistance to users by installing, maintaining, and troubleshooting hardware, software, and network-related issues in an organization.
Key Responsibilities
Install, configure, and maintain desktop/laptop systems and operating systems such as Windows 11 and macOS
Troubleshoot hardware issues including computers, printers, scanners, and other peripherals
Diagnose and resolve software/application problems
Manage user accounts, permissions, and security using tools like Active Directory
Provide network support (LAN, Wi-Fi, VPN connectivity issues)
Respond to IT support tickets via systems like ServiceNow
Perform system updates, patches, and antivirus management
Set up new systems and onboard users
Maintain documentation of issues, fixes, and IT assets
Ensure data security and backup procedures are followed
Required Skills
Strong troubleshooting and analytical skills
Knowledge of operating systems, hardware, and basic networking
Familiarity with remote support tools
Good communication and interpersonal skills
Ability to work under pressure and manage multiple issues
Qualifications
Diploma or Bachelor’s degree in IT, Computer Science, or related field
Certifications (preferred):
CompTIA A+
Microsoft Certified: Modern Desktop Administrator
ITIL Foundation