AV Support Engineer

Job Title: AV Support Engineer

Location: Gurgaon, Haryana
Experience: 1 – 3 Years
Employment Type: Full-Time
Travel Requirement: Up to 70% (Pan India)

Job Summary:

We are looking for a technically skilled and customer-focused AV Support Engineer with 1–3 years of experience in Audio-Visual (AV) systems. The ideal candidate should have hands-on exposure to Video Walls, LED Walls, Video Wall Controllers, Projection Systems, or DLP Cubes. This role is well-suited for professionals with a support background who are also open to gradually transitioning into a customer-facing or sales-oriented role.

Key Responsibilities:

• Provide installation, configuration, and troubleshooting support for AV systems at client sites

• Perform routine maintenance, diagnostics, and preventive checks for AV equipment

• Handle L1/L2 support issues and ensure timely resolution as per SLAs

• Assist in commissioning of AV solutions including video walls, LED displays, and projection systems

• Coordinate with OEMs, vendors, and internal teams for issue resolution

• Maintain service reports, logs, and documentation for all support activities

• Provide on-site and remote support across multiple locations in India

• Support presales and sales teams during demos, POCs, and client discussions

• Ensure high levels of customer satisfaction and service quality

Technical Expertise (Any of the Following):

• Video Walls / LED Walls

• Video Wall Controllers

• Projection Systems

• DLP Cubes

• AV Integration and basic networking

Required Skills:

• Basic to intermediate understanding of AV systems and components

• Hands-on troubleshooting and problem-solving skills

• Familiarity with signal flow, display technologies, and AV control systems

• Basic networking knowledge (IP addressing, connectivity) is a plus

• Willingness to learn and transition into a techno-commercial / sales role

• Good documentation and reporting skills

Preferred Qualifications:

• Diploma / Bachelor’s degree in Electronics, Electrical, IT, or related field

• Experience working with AV system integrators or OEMs is an advantage

Soft Skills:

• Strong communication and interpersonal skills

• Customer-focused with a service-oriented mindset

• Ability to work independently and handle field assignments

• Flexible and open to extensive travel

Key Performance Indicators (KPIs):

• Issue resolution time and SLA adherence

• First-time fix rate

• Customer satisfaction scores

• Quality of installation and service delivery

Why Join Us:

• Opportunity to work on cutting-edge AV technologies and large-scale deployments

• Exposure to diverse projects across industries

• Clear career path towards presales / sales roles

• Learning and growth-oriented work environment

• It is a Full Time Hardware / Network Engineer job for candidates with 1 - 3 years of experience.