Job Title: Operations & Maintenance (O&M) Engineer – Atrocity
Department: Operations
Reports To: Service Delivery Head
Job Summary
We are seeking a proactive and technically skilled O&M Engineer to manage, monitor, and maintain ION network infrastructure in Aerocity, Delhi. The candidate will ensure high network uptime, quick fault resolution, and SLA compliance for Fibre Network and ILL services.
Key Responsibilities
Attending outage call & perform coordination with NOC to ensure closure of TT within SLA.
Responsible for removing faulty equipment from site and returning to store to get replacement
Perform periodic preventive maintenance activity at customer location / POP.
Dismantling of equipment from sites in case of service disconnection.
Supporting Banquet event for installation and testing
Conducting site survey and submitting report to solution team for new projects
Ensuring to provide adequate support w.r.t splicing related work.
New link testing and submitting test report to project team pan India
Co-ordinate with project / service provider team for implementation of new links and support change management plan.
SLA & Reporting
Maintain SLA compliance.
Prepare daily/weekly/monthly downtime and incident reports.
Track MTTR and performance metrics.
Technical Skills Required
Strong knowledge of TCP/IP, DNS, DHCP
Understanding of Fibre splicing.
Basic routing knowledge (Static, OSPF preferred)
Familiarity with NMS tools
Basic Linux knowledge (preferred)
Qualification
Diploma / B.Tech / B.E. in Electronics, Telecommunications, IT, or related field
1–3 years of experience in ISP/Broadband operations (Freshers with strong networking basics may apply)
Key Competencies
Strong troubleshooting skills
Ability to work in 24x7 rotational shifts
Good communication & coordination skills
Ability to work under pressure during outages