Client Relationship Management
Develop and maintain strong relationships with existing and new clients.
Serve as the main contact for client inquiries, issues, and service needs.
Conduct regular check-ins to assess client satisfaction and identify improvement areas.
2. Business Development & Growth
Identify opportunities for upselling, cross-selling, and expanding client accounts.
Understand client goals and propose tailored solutions to support their success.
Collaborate with the sales team to convert leads into long-term accounts.
3. Account Oversight
Monitor account performance, contract terms, and service delivery.
Ensure client requirements are communicated clearly to internal teams.
Manage renewals and ensure timely resolution of issues.
4. Coordination & Collaboration
Work closely with sales, marketing, operations, and support teams to meet client needs.
Provide feedback to internal departments based on client insights and market trends.
Assist in developing customized proposals, presentations, and service plans.
5. Reporting & Documentation
Maintain accurate client records, communication logs, and account updates in the CRM system.
Prepare periodic reports on account status, revenue, and client engagement.
Track key metrics such as satisfaction, retention, and account growth.