Operation Manager

Key Responsibilities

1. Operations Management

• Plan, coordinate, and supervise security operations across multiple sites

• Ensure proper deployment and scheduling of security personnel

• Monitor service quality and take corrective actions when needed

• Handle emergency situations and incident response

2. Team Leadership

• Recruit, train, and supervise security guards and supervisors

• Conduct regular performance evaluations

• Maintain discipline, morale, and professional standards among staff

3. Client Management

• Act as the primary point of contact for clients

• Conduct regular site visits and client meetings

• Address complaints and ensure timely resolution

• Ensure service delivery meets contractual obligations

4. Compliance & Risk Management

• Ensure adherence to local laws, licensing requirements, and safety regulations

• Conduct risk assessments and implement mitigation strategies

• Maintain proper documentation, reports, and audit records

5. Administrative Duties

• Prepare duty rosters, payroll inputs, and operational reports

• Manage budgets and control operational costs

• Maintain inventory of security equipment (CCTV, access control, etc.)

6. Training & Development

• Organize training programs (security protocols, emergency response, customer handling)

• Ensure staff are updated on latest security practices and technologies

Required Qualifications

• Bachelor’s degree (preferred in Management, Security Management, or related field)

• Proven experience (3–8+ years) in security operations or facility management

• Strong leadership and team management skills

• Good communication and problem-solving abilities

• Knowledge of security systems (CCTV, access control, alarms)

Preferred Skills

• Experience in handling large teams across multiple locations

• Familiarity with risk assessment and incident management

• Ability to work under pressure and handle emergencies

• Strong organizational and multitasking skills

Key Performance Indicators (KPIs)

• Client satisfaction and retention

• Incident response time and resolution

• Staff turnover and attendance

• Compliance and audit results

• Cost efficiency and budget adherence

Working Conditions

• Field-based role with frequent site visits

• May require working in shifts or being on-call for emergencies

• Interaction with clients, law enforcement, and internal teams

• It is a Full Time Field Sales job for candidates with 3 - 6+ years Experience.