Field Sales Executive

Job Title: QA Email Associate•

Company: Smart Coin Company

Location: Bangalore, India (Onsite)

Experience: 1-3 Years

Languages: Fluent in Hindi and English (Compulsory)

Job Summary:

As a QA Email Associate at Smart Coin, you will be responsible for ensuring the quality and accuracy of all customer-facing email communications. You will play a crucial role in maintaining high standards of customer service by evaluating email responses for clarity, tone, accuracy, and adherence to company policies and procedures. Your attention to detail and commitment to excellence will directly impact customer satisfaction and brand reputation.

Responsibilities:

• Review and evaluate customer email responses based on predefined quality standards.

• Identify areas for improvement in email communication techniques and content.

• Provide constructive feedback to Email Associates to enhance their skills and performance.

• Track and analyze quality metrics to identify trends and areas needing attention.

• Participate in calibration sessions to ensure consistency in quality evaluations.

• Contribute to the development and maintenance of email quality guidelines and best practices.

• Document and report quality assurance findings accurately and efficiently.

• Collaborate with the training team to incorporate quality insights into training programs.

• Stay updated on product knowledge, company policies, and customer service procedures.

Qualifications:

• Bachelor's degree in any discipline.

• 1-3 years of experience in a quality assurance role, preferably within a customer support email environment.

• Excellent written and verbal communication skills in both Hindi and English (compulsory).

• Strong attention to detail and analytical skills.

• Ability to provide constructive feedback in a positive and professional manner.

• Proficiency in using CRM systems and email communication tools.

• Strong understanding of customer service principles and best practices.

• Ability to work independently and as part of a team.

• Problem-solving skills and a proactive approach to identifying and resolving issues.

• It is a Full Time Field Sales job for candidates with 1 - 3 years of experience.

More about this Field Sales Executive job

1. What is the eligibility criteria to apply for this Field Sales Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹27000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Field Sales Executive job?
   Ans: This Field Sales Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Field Sales Executive job?
   Ans: No, there is no fee applicable for applying this Field Sales Executive job and during the employment with the company, i.e., SMART COIN.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Field Sales Executive role?
   Ans: There is an immediate opening of 20 Field Sales Executive at SMART COIN
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Field Sales job.
8. What are the timings of this Field Sales Executive job?
   Ans: This Field Sales Executive job has 09:00 AM - 06:00 PM timing.