Field Executive

Job Summary

The Field Collection Team Leader is responsible for managing a team of Field Collection Executives, ensuring timely recovery of outstanding payments, monitoring field activities, and achieving collection targets while maintaining compliance with company policies and regulatory guidelines.

Key Responsibilities

• Lead, supervise, and motivate a team of Field Collection Executives.

• Allocate collection cases and monitor daily field visits.

• Ensure achievement of monthly collection and recovery targets.

• Track team performance through regular reviews and MIS reports.

• Provide guidance and support to team members in resolving customer issues.

• Conduct field visits with team members to improve collection effectiveness.

• Ensure adherence to company policies, collection procedures, and compliance requirements.

• Monitor productivity, attendance, and discipline of the collection team.

• Coordinate with operations, legal, and customer service teams for case resolution.

• Prepare and submit daily, weekly, and monthly collection reports.

• Train new team members on collection processes, negotiation techniques, and compliance standards.

• Analyze delinquent accounts and develop strategies to improve recovery rates.

Required Skills

• Strong leadership and team management skills.

• Excellent negotiation and communication abilities.

• Knowledge of collection and recovery processes.

• Ability to handle difficult customer interactions professionally.

• Proficiency in MS Excel and reporting tools.

• Strong problem-solving and decision-making skills.

• Willingness to travel extensively for field operations.

Qualifications

• Graduate in any discipline (preferred).

• 2–5 years of experience in collections, recovery, or field operations.

• Minimum 1–2 years of experience leading a field collection team.

• Valid driving license and ability to travel within assigned territory.

Key Performance Indicators (KPIs)

• Collection target achievement (%)

• Recovery rate and delinquency reduction

• Team productivity and field visit efficiency

• Promise-to-Pay (PTP) conversion rate

• Compliance adherence and customer feedback

• Team attendance and retention

This role is ideal for professionals managing a team of Collection Executives working in the field to recover overdue payments and maintain portfolio quality.

• It is a Full Time Field Sales job for candidates with 1 - 5 years of experience.