Job Summary:
We are looking for a responsible and result-oriented Collection Executive to recover outstanding payments from customers while maintaining positive customer relationships. The ideal candidate should possess strong communication, negotiation, and follow-up skills to achieve collection targets.
Key Responsibilities:
Contact customers through phone calls and field visits regarding overdue payments.
Follow up with customers to ensure timely payment of EMIs and outstanding dues.
Negotiate repayment plans as per company policies.
Maintain accurate records of collection activities and customer interactions.
Update payment status in the company's system on a daily basis.
Coordinate with the Sales and Operations teams for account-related issues.
Achieve monthly collection and recovery targets.
Handle customer queries and provide appropriate solutions.
Escalate difficult or unresolved cases to the reporting manager.
Ensure compliance with company policies and legal guidelines during collection activities.