Job Summary
The Collection Executive is responsible for ensuring timely collection of EMI payments from customers, minimizing overdue accounts, maintaining healthy customer relationships, and achieving collection targets while following company policies and regulatory guidelines.
Key Responsibilities
Collect overdue EMI payments from customers through calls, field visits, and follow-ups.
Ensure timely recovery of outstanding dues and reduce delinquency.
Maintain regular communication with customers regarding payment schedules.
Resolve customer payment-related issues and provide appropriate solutions.
Update collection status, customer interactions, and payment records in the system.
Prepare daily, weekly, and monthly collection reports.
Coordinate with the Sales, Credit, and Operations teams for account resolution.
Negotiate payment plans with customers as per company policy.
Ensure compliance with legal, regulatory, and company collection procedures.
Meet assigned collection and recovery targets.
Required Qualifications
Graduate in any discipline (preferred).
1–3 years of experience in collections, recovery, or customer service (experience in NBFC/Finance/Banking preferred).
Freshers with good communication skills may also apply.