Customer Sales Executive

Industry: Cinema Exhibition / Multiplex Operations
Department: Cinema Operations
Designation: Service Associate
Reporting To: Duty Officer / Duty Manager / Cinema Manager

1. Job Purpose

To provide excellent customer service to guests visiting the cinema by ensuring a smooth, comfortable, and enjoyable movie-going experience. The Service Associate will be responsible for guest assistance, ticket checking, food and beverage service, auditorium readiness, and maintaining cinema standards.

2. Key Responsibilities

Guest Service & Customer Experience

• Welcome guests warmly and assist them throughout their cinema visit.

• Guide guests regarding show timings, auditorium locations, seating, and facilities.

• Handle guest queries, complaints, and feedback professionally.

• Ensure high standards of customer satisfaction and hospitality.

Ticketing & Auditorium Operations

• Check and validate guest tickets at auditorium entrances.

• Guide guests to their respective screens and seats.

• Ensure auditoriums are clean and ready before every show.

• Monitor auditorium cleanliness and report any maintenance issues.

• Assist guests during entry, exit, and emergencies.

Food & Beverage Operations

• Assist guests with food and beverage purchases.

• Maintain hygiene and cleanliness at F&B counters.

• Ensure proper food handling and service standards.

• Promote food combos, offers, and ongoing promotions.

Cinema Operations & Safety

• Follow company SOPs and operational guidelines.

• Maintain cleanliness in the lobby, corridors, and common areas.

• Support housekeeping and other operational teams whenever required.

• Follow fire safety, emergency, and security procedures.

• Coordinate with team members to ensure smooth daily operations.

3. Educational Qualification

• Minimum 12th Pass.

• Any Degree / Diploma in Hospitality, Hotel Management, Aviation, or related fields will be an added advantage.

4. Experience

• Freshers can apply.

• 0–2 years of experience in Hospitality, Retail, Food & Beverage, Customer Service, or Cinema Operations preferred.

5. Required Skills

• Good verbal communication and interpersonal skills.

• Positive attitude and customer-focused approach.

• Basic knowledge of customer service and hospitality.

• Ability to work in a team.

• Good grooming and personal hygiene.

• Willingness to work in rotational shifts, weekends, and public holidays.

6. Key Performance Indicators (KPIs)

• Guest satisfaction and customer feedback.

• Service quality and operational efficiency.

• Adherence to cinema SOPs.

• Auditorium readiness and cleanliness.

• F&B sales and promotional performance.

• Punctuality, discipline, and grooming standards.

7. Working Conditions

• Work location: Cinema / Multiplex.

• Rotational shifts, including weekends and holidays.

• Must be comfortable working in a fast-paced cinema environment.

Ideal Candidate: A customer-friendly, energetic, well-groomed individual with a passion for hospitality and delivering an excellent movie-going experience.

• It is a Full Time Field Sales job for candidates with 0 - 1 years of experience.