Customer Relationship Executive

Job Title: Customer Relationship Officer (CRO)
Reports To: Customer Service Manager / Sales Manager

Job Summary:

The Customer Relationship Officer is responsible for building and maintaining strong relationships with clients, ensuring high levels of customer satisfaction, resolving customer issues, and acting as a liaison between the company and its clients. The goal is to increase customer loyalty and retention while supporting sales and service goals.

Key Responsibilities:

• Serve as the main point of contact for customer inquiries and concerns.

• Maintain regular communication with clients via phone, email, and in-person meetings.

• Handle and resolve customer complaints promptly and professionally.

• Ensure customer satisfaction by understanding client needs and offering appropriate solutions.

• Update and manage customer records using CRM software.

• Assist in sales processes by identifying customer needs and upselling relevant products/services.

• Work closely with internal teams (sales, technical support, accounts) to ensure a smooth customer experience.

• Conduct follow-ups to ensure customer issues are resolved and expectations are met.

• Collect feedback and provide suggestions for service improvement.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field.

• Proven experience in customer service, sales, or client management roles.

• Strong communication and interpersonal skills.

• Problem-solving attitude with a customer-centric approach.

• Ability to manage multiple tasks and prioritize effectively.

• Familiarity with CRM tools and Microsoft Office.

• It is a Full Time Field Sales job for candidates with 6 months - 2 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., WINNTUS SCAFFOLDING PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 5 Customer Relationship Executive at WINNTUS SCAFFOLDING PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Field Sales job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has 09:00 AM - 06:00 PM timing.