Key Responsibilities
Contact customers through calls, emails, and messages regarding outstanding payments.
Follow up regularly on overdue accounts and committed payment dates.
Negotiate payment schedules where required.
Maintain accurate records of customer interactions and payment commitments.
Achieve monthly collection and recovery targets.
Coordinate with the Accounts, Sales, and Customer Service teams regarding payment issues.
Identify overdue or high-risk accounts and escalate them to the concerned team.
Prepare daily/weekly collection reports.
Ensure professional and polite communication with customers.