Social Media Manager

22,000 - 26,000 /month

Ozone Hr Solutions Private Limited

Sector 32 Gurgaon, Gurgaon

1 - 4 years Experience in Digital Marketing

5 Openings

Full Time

Skills Required

Social Media

Job Highlights

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

· Manage high-level customer escalations received through social media, email, and other channels.

· Ensure timely and professional responses to customer concerns.

· Coordinate with internal teams to resolve customer issues effectively.

· Maintain brand tone and communication standards across all platforms.

· Track social media trends, sentiment, and recurring customer concerns.

· Take ownership of critical custom· Manage high-level customer escalations received through social media, email, and other channels.

· Ensure timely and professional responses to customer concerns.

· Coordinate with internal teams to resolve customer issues effectively.

· Maintain brand tone and communication standards across all platforms.

· Track social media trends, sentiment, and recurring customer concerns.

· Take ownership of critical customer issues and ensure end-to-end resolution.

· Coordinate with cross-functional teams including operations, logistics, and support teams.

· Provide regular updates to customers on case progress and resolution timelines.

· Identify root causes of escalations and suggest process improvements to reduce repeat issues.

· Coordinate with cross-functional teams including operations, logistics, and support teams.

· Provide regular updates to customers on case progress and resolution timelines.

· Identify root causes of escalations and suggest process improvements to reduce repeat issues.

Other Details

It is a Full Time Digital Marketing job for candidates with 1 - 4 years of experience.

What are the eligibility criteria for this Social Media Manager job?
Ans : Candidates should have a 12th Pass and above qualification with 1-4 years of experience and skills like Social Media for this Social Media Manager job offered by Ozone Hr Solutions Private Limited in Sector 32 Gurgaon, Gurgaon.
What salary is offered for this Social Media Manager job?
Ans : The salary for this Social Media Manager job ranges between ₹22,000-₹26,000 per month.
What shift and timings does this job follow?
Ans : This Social Media Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 32 Gurgaon, Gurgaon.
How many vacancies are there for this Social Media Manager job?
Ans : There are 5 vacancies for this Social Media Manager role.
Is this job open for all genders?
Ans : Yes, this Social Media Manager job is open for both male and female candidates.
What does the role of Social Media Manager involve?
Ans : As a Social Media Manager, your work will involve skills like Social Media. This role is part of Digital Marketing category.
What is the job location for this position?
Ans : The job location for this Social Media Manager position is Sector 32 Gurgaon, Gurgaon.
Who is the right fit for this Social Media Manager job?
Ans : A candidate having skills like Social Media with 1-4 years of experience is the right fit for this Social Media Manager job.
What makes this Social Media Manager job a good opportunity?
Ans : This Social Media Manager job is a good opportunity as it offers a salary between ₹22,000-₹26,000 per month. This is a Full Time job and has 5 openings.