Social media expert

35,000 - 50,000 /month

Swiggy

Kadugodi, Bangalore

1 - 5 years Experience in Digital Marketing

10 Openings

Full Time

Skills Required

Social Media

Job Highlights

Graduate and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab

Internet Connection, Laptop/Desktop

Job Description

Client - Swiggy

Social media Expert

Min 1y exp

Qualification- Grads

Location - Whitefield near metro station

Salary 6 LPA

Language - English

5 days working 2 off

1 way cab provided only for night shift

Key Responsibilities (what you will do)

· Proactively attend all the queries, complaints, requests across the company’s social media platforms

· Raise issues to the concerned teams and follow up for resolutions

· Proactively and continuously keep the customer and stakeholders informed about the status of the problem

· High level of individual discretion to ensure customer satisfaction and business success

· Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly

· Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely

· Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions

What do you need (Desired skills):

Good command over English Language, ability to effectively communicate information in written format
Working knowledge of platforms like Facebook, Google Play Store and Twitter
Active twitter handle with good following and some exposure in any platform of communication including media relations, internal communication, branding and social media is desirable
A problem- solving attitude
Customer service experience of at least one year
Should be smart, witty and have a sense of humor
Willingness to work in shifts (24/7 working environment)

Other Details

It is a Full Time Digital Marketing job for candidates with 1 - 5 years of experience.

Who is eligible to apply for this Social media expert job at Swiggy?
Ans : Candidates should have a Graduate and above qualification and skills like Social Media for this Social media expert job offered by Swiggy.
How much can you earn in this position?
Ans : You can earn between ₹35,000-₹50,000 per month in this Social media expert position.
What shift and timings does this job follow?
Ans : This Social media expert job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kadugodi, Bangalore.
How many vacancies are there for this Social media expert job?
Ans : There are 10 vacancies for this Social media expert role.
Is this job open for all genders?
Ans : Yes, this Social media expert job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Social media expert, you will work on skills like Social Media.
What is the job location for this position?
Ans : The job location for this Social media expert position is Kadugodi, Bangalore.
Who is the right fit for this Social media expert job?
Ans : A candidate having skills like Social Media with 1-5 years of experience is the right fit for this Social media expert job.
What makes this Social media expert job a good opportunity?
Ans : This Social media expert job is a good opportunity as it offers a salary between ₹35,000-₹50,000 per month. This is a Full Time job and has 10 openings.