Job Summary
The Digital Sales Coordinator will support the sales department by managing and coordinating digital sales activities, ensuring accurate order processing, campaign implementation, and effective communication with both internal teams and clients. This role is essential for maintaining organized sales records, monitoring campaign performance, and optimizing the overall digital customer journey.
Key Responsibilities
Campaign Management & Support: Assist Account Executives and Sales Managers in managing digital advertising campaigns across various platforms (websites, social media, email, etc.), from initial booking to post-campaign wrap-up.
Administration & Operations: Manage and update the Customer Relationship Management (CRM) system (e.g., Salesforce, HubSpot) with accurate client information, sales activities, and opportunities. Process insertion orders, manage contracts, and handle monthly billing and invoicing requests.
Reporting & Analysis: Gather and analyze campaign delivery data using tools like Google Analytics, preparing regular reports and performance recaps for clients and internal stakeholders.
Communication & Coordination: Serve as a primary point of contact for client inquiries, informing them of delays, arranging delivery dates, and coordinating with other departments (Marketing, Ad Operations, Finance, etc.) to ensure seamless execution of sales.
Sales Enablement: Assist in preparing high-quality sales presentations, proposals, and marketing materials for client meetings.
Process Improvement: Identify bottlenecks in the sales process and suggest solutions to improve overall efficiency and productivity of the sales team.
Qualifications & Skills
Education: A Bachelor's degree in Business Administration, Marketing, Advertising, or a related field is typically required.
Experience: Proven experience in a sales support, coordination, or administrative role, preferably within the media, advertising, or digital technology space.
Technical Skills:
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Google Workspace.
Familiarity with CRM software (Salesforce, HubSpot, etc.).
Basic knowledge of digital marketing concepts (SEO, SEM, social media advertising) and web analytics tools.
Soft Skills:
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment.
Strong problem-solving and analytical abilities.
A collaborative spirit and ability to work effectively within a team.