Customer Relationship Manager

15,000 - 20,000 /month

Dialmaz

Saket, Delhi

6 - 24 months Experience in Digital Marketing

2 Openings

Full Time

Job Highlights

Graduate and above

All genders

6 days working | Day Shift

Internet Connection, Laptop/Desktop

Job Description

Key Responsibilities of CRM Executive.

1. Customer Relationship Management (B2C and B2B)

Monthly Communication: Maintain regular and effective communication with B2C and B2B clients through emails, WhatsApp, and phone calls. Customer Segmentation: Organize customer data into meaningful categories to create targeted campaigns.

Feedback Collection: Regularly gather feedback from customers to enhance their experience and address concerns proactively.

2. Data Management

Database Maintenance: Keep customer and client data updated in the CRM software/system.Data Analysis: Analyze customer behavior, purchase patterns, and feedback to assist in strategy formulation.

Reports: Prepare monthly reports highlighting customer engagement and communication activities.

3. Exhibition Support

Quick Query Handling: Actively monitor WhatsApp during exhibitions to respond to inquiries and queries from the exhibition team in real time.

Lead Follow-Up: Ensure all potential leads from exhibitions are promptly added to the database and followed up within the stipulated timeframe.

Coordination: Liaise with the exhibition team to address immediate customer concerns or special requests.

4. Digital Marketing Lead Management

Lead Tracking: Monitor and manage incoming leads from digital marketing campaigns (social media, Meta ads, etc.).

Lead Nurturing: Engage promptly with digital marketing leads via WhatsApp, email, or phone to convert them into customers.Collaboration: Work closely with the digital marketing team to understand campaign goals and ensure effective follow-up.

Reporting: Maintain detailed records of lead performance and provide insights on campaign outcomes.

5. Communication Strategy Execution

Execute communication strategies as planned by the marketing team for both B2C and B2B clients.Assist in creating engaging messages for SMS, WhatsApp, and email campaigns.

6. Collaboration with Teams

Work closely with the marketing and sales teams to ensure alignment on client expectations and brand communication.

Coordinate with the operations team to ensure smooth fulfillment of customer queries or orders.

Other Details

It is a Full Time Digital Marketing job for candidates with 6 months - 2 years of experience.

More about this Customer Relationship Manager job

Who is eligible to apply for this Customer Relationship Manager job at Dialmaz?
Ans : Candidates should have a Graduate and above qualification for this Customer Relationship Manager job offered by Dialmaz.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹20,000 per month in this Customer Relationship Manager position.
What shift and timings does this job follow?
Ans : This Customer Relationship Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Saket, Delhi.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Relationship Manager job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Relationship Manager job is located in Saket, Delhi.
Why should you apply for this Customer Relationship Manager job?
Ans : This Customer Relationship Manager job offers a salary between ₹15,000-₹20,000 per month. This is a Full Time opportunity and has 2 openings available.