A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
13,000 - 20,000 /month
Talktel Solutions & Services Private Limited
Thousand Lights, Chennai
0 - 4 years Experience in Customer Support / TeleCaller
Full Time
Key Responsibilities:
Contact customers via phone to collect past due accountsNegotiate payment plans and settlements with customersMaintain accurate records of all interactions and payment agreementsUpdate customer account information and payment status in the systemMeet or exceed monthly collection targetsHandle customer objections and provide solutions to resolve their debtsAssist customers in setting up payment arrangements and provide follow-upRefer complex cases to senior staff or legal team as necessaryJob Requirements:
The minimum qualification for this role is below 10th and 0 - 4 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.
