A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
13,000 - 20,000 /month
Talktel Solutions & Services Private Limited
Thousand Lights, Chennai
0 - 4 years Experience in Customer Support / TeleCaller
Full Time
We are looking for a Voice Process Executive to join our team. The role offers ₹ 13,000 - ₹ 20,000 and a dynamic environment with opportunities for growth.
Key Responsibilities:
Contact customers via phone to collect past due accounts
Negotiate payment plans and settlements with customers
Maintain accurate records of all interactions and payment agreements
Update customer account information and payment status in the system
Meet or exceed monthly collection targets
Handle customer objections and provide solutions to resolve their debts
Assist customers in setting up payment arrangements and provide follow-up
Refer complex cases to senior staff or legal team as necessary
Job Requirements:
The minimum qualification for this role is below 10th and 0 - 4 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.
