Voice Process Executive

10,000 - 30,000 /month

Srijan Spectrum Private Limited

Kalyani Nagar, Pune

6 - 24 months Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

International Calling

Job Highlights

Industry Type: BPO

Graduate and above

All genders

5 days working | Night Shift

Job Benefits: Cab, PF, Medical Benefits

Job Description

We are looking for a Voice Process Executive This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹ 10,000 - ₹ 30,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Night shift and Cab facility is Provided.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Voice Process Executive job

What are the eligibility criteria for this Voice Process Executive job?
Ans : Candidates should have a Graduate and above qualification with 1-2 years of experience and skills like International Calling for this Voice Process Executive job offered by Srijan Spectrum Private Limited in Kalyani Nagar, Pune.
What salary is offered for this Voice Process Executive job?
Ans : The salary for this Voice Process Executive job ranges between ₹10,000-₹30,000 per month.
What shift and timings does this job follow?
Ans : This Voice Process Executive job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kalyani Nagar, Pune.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Voice Process Executive job is open for both male and female candidates.
What does the role of Voice Process Executive involve?
Ans : As a Voice Process Executive, your work will involve skills like International Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Voice Process Executive job is located in Kalyani Nagar, Pune.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling along with 1-2 years of experience is ideal for this Voice Process Executive job.
Why should you apply for this Voice Process Executive job?
Ans : This Voice Process Executive job offers a salary between ₹10,000-₹30,000 per month. This is a Full Time opportunity and has 5 openings available.