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Customer Support Voice Process Executive

salary 22,000 - 28,000 /month
company-logo
job companyLead Matrix Business Solutions
job location Madiwala, Bangalore
job experience6 - 12 months Experience in Customer Support / TeleCaller
50 Openings
full_time Full Time

Job Highlights

sales
Industry Type: BPO
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Day Shift

Job Description

We are looking for a Voice Process Executive to join our team at Lead Matrix Business Solutions. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹22,000 - ₹28,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is 12th Pass and 6 months - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Voice Process Executive job

  1. What are the eligibility criteria for this Customer Support Voice Process Executive job?
    Ans : Candidates should have a 12th Pass and above qualification with 1-1 years of experience for this Customer Support Voice Process Executive job offered by Lead Matrix Business Solutions in Madiwala, Bangalore.
  2. What salary is offered for this Customer Support Voice Process Executive job?
    Ans : The salary for this Customer Support Voice Process Executive job ranges between ₹22,000-₹28,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Voice Process Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Madiwala, Bangalore.
  5. How many vacancies are there for this Customer Support Voice Process Executive job?
    Ans : There are 50 vacancies for this Customer Support Voice Process Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Voice Process Executive job is open for both male and female candidates.
  7. What is the job location for this position?
    Ans : The job location for this Customer Support Voice Process Executive position is Madiwala, Bangalore.
  8. What makes this Customer Support Voice Process Executive job a good opportunity?
    Ans : This Customer Support Voice Process Executive job is a good opportunity as it offers a salary between ₹22,000-₹28,000 per month. This is a Full Time job and has 50 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Shift

Day

Contract Job

No

Salary

₹ 22000 - ₹ 28000

English Proficiency

Yes

Contact Person

Rakshitha S

Interview Address

lead matrix business solutions Hosur road madivala, Madiwala, Bangalore
Posted a day ago
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