A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
15,000 - 20,000 /month
Jobgenix
Sector-2 Bidhannagar, Kolkata
6 - 24 months Experience in Customer Support / TeleCaller
Full Time
We are looking for a Voice Process Executive to join our team JOBGENIX . The role offers ₹15000 - ₹20000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is 12th Pass and 0.5 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Flexible shift.
High Demand
