Voice Process Executive

We are looking for a proactive and customer-focused Outbound Voice Executive to handle broadband plan renewal calls. The role involves contacting existing customers before plan expiry, explaining renewal options, addressing concerns, and retaining customers through effective communication and persuasion.

Key Responsibilities

• Make outbound calls to existing broadband customers for plan renewal

• Explain current plans, renewal offers, and promotional benefits clearly

• Understand customer needs and recommend suitable renewal plans

• Handle objections and provide effective retention solutions

• Ensure a positive customer experience and maintain brand standards

• Achieve daily/weekly/monthly renewal and retention targets

• Update customer details and call outcomes accurately in CRM systems

• Follow call scripts, compliance guidelines, and quality standards

• Coordinate with internal teams for escalations or special cases

Key Skills & Competencies

• Excellent verbal communication skills

• Strong persuasion and negotiation abilities

• Customer-centric and solution-oriented mindset

• Ability to handle objections and rejection professionally

• Basic computer knowledge and CRM familiarity

• Target-driven with a positive attitude

Eligibility / Qualifications

• Minimum qualification: 10+2 / Graduate (preferred)

• Fresher or up to 2 years of experience in outbound calling, sales, or retention

• Experience in telecom/broadband processes is an advantage

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.