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Customer Support Voice Process Executive

salary 12,000 - 15,000 /month
company-logo
job companyGroowviatech Solutions Private Limited
job location Begumpet, Hyderabad
job experience0 - 6 months Experience in Customer Support / TeleCaller
25 Openings
full_part_time Full Time/Part Time

Skills Required

Domestic Calling

Job Highlights

sales
Industry Type: BPO
sales
Languages: Hindi, Telugu
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Rotational Shift
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Job Benefits: PF, Medical Benefits
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Job Description

We are looking for a Voice Process Executive to join our team at Groowviatech Solutions Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹12,000 - ₹15,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 6 months of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

  • It is a Both Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Voice Process Executive job

  1. Can freshers or experienced candidates apply for this Customer Support Voice Process Executive role?
    Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Customer Support Voice Process Executive role.
  2. What salary is offered for this Customer Support Voice Process Executive job?
    Ans : The salary for this Customer Support Voice Process Executive job ranges between ₹12,000-₹15,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Voice Process Executive job follows a Rotational shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Begumpet, Hyderabad.
  5. How many vacancies are there for this Customer Support Voice Process Executive job?
    Ans : There are 25 vacancies for this Customer Support Voice Process Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Voice Process Executive job is open for both male and female candidates.
  7. What does the role of Customer Support Voice Process Executive involve?
    Ans : As a Customer Support Voice Process Executive, your work will involve skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Voice Process Executive position is Begumpet, Hyderabad.
  9. Who is the right fit for this Customer Support Voice Process Executive job?
    Ans : A candidate having skills like Domestic Calling with 0-1 years of experience is the right fit for this Customer Support Voice Process Executive job.
  10. What makes this Customer Support Voice Process Executive job a good opportunity?
    Ans : This Customer Support Voice Process Executive job is a good opportunity as it offers a salary between ₹12,000-₹15,000 per month. This is a Both job and has 25 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF, Medical Benefits

Skills Required

Domestic Calling

Shift

Rotational

Contract Job

No

Salary

₹ 12000 - ₹ 15000

Regional Languages

Hindi, Telugu

English Proficiency

Yes

Contact Person

Mahesh Theralla

Interview Address

NA, Begumpet, Hyderabad
Posted 5 hours ago

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