Customer Support Voice Process Executive

Job Description – Voice Process Executive

Company: ESK Softtech (Technova Global)
Job Title: Voice Process Executive – English & Hindi
Location: Seshadripuram, Bengaluru
Employment Type: Full-Time
Experience: Freshers & Experienced Candidates

About the Role

We are looking for confident and articulate Voice Process Executives with strong communication skills in English and Hindi. The candidate will be responsible for handling voice-based interactions, understanding customer/user queries, providing accurate information, and maintaining professional communication.

Roles & Responsibilities

• Handle inbound and/or outbound calls in English and Hindi.

• Communicate with customers/users clearly, politely, and professionally.

• Understand customer queries and provide appropriate information.

• Maintain good call etiquette and professional communication.

• Listen actively and respond to customer requirements effectively.

• Record and update call-related information accurately.

• Escalate complex or sensitive queries to the appropriate team.

• Maintain defined quality and productivity standards.

• Ensure a positive customer experience during every interaction.

Requirements

• Excellent verbal communication in English and Hindi is mandatory.

• Good pronunciation, voice clarity, and listening skills.

• Strong interpersonal and customer-handling skills.

• Basic computer knowledge and typing skills.

• Confident and professional approach to handling calls.

• Ability to communicate information clearly and accurately.

• Freshers and experienced candidates can apply.

• Any Graduate / Undergraduate with strong communication skills can apply.

Preferred Skills

• Knowledge of Indian culture, traditions, temples, and pilgrimage destinations.

• Interest in Indian history, culture, mythology, and heritage.

• Previous experience in voice process, BPO, customer support, telecalling, or similar roles.

• Ability to handle customer queries patiently and confidently.

Key Skills

English Communication | Hindi Communication | Voice Process | Customer Support | Customer Handling | Active Listening | Voice Clarity | Communication Skills | Call Handling | Basic Computer Skills | Typing

Selection Criteria

Candidates will be evaluated based on:

• English and Hindi communication

• Voice clarity and pronunciation

• Listening and comprehension

• Customer-handling ability

• Confidence and professionalism

• Basic computer and typing skills

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.