Voice Process Executive

• Position: Customer care Associate

• Department: - Customer Care

• Experience:  3-5 Yrs.

• Education: BSc/Bcom with very good communication skills. French speaking will be added advantage.

• Opening: 1 Nos

• Working Days: - 5 days a week

Job Description: -

Competencies:

1.     Should be able to understand the customer needs (email/ phone communication).

2.     Should be able to maintain good relationship with customer.

3.     Should be able to Update and verify the customer requirement in ERP.

4.     Communicating internally for depth knowledge of ERP workflow and MRP concept.

5.     Co-ordinating, forwarding and escalating required information to relevant individuals and departments.

6.     Should possess very good knowledge of Microsoft Office, especially of Excel and Word.

7.     Should possess very good Analytical skills and problem-solving skills.

8.     Should have very good verbal and written communication skills and should be a people person as he or she will enter in contact with many people, ranging from managers to other colleagues.

Tools: ERP knowledge, CRM knowledge, should have knowledge of MS excel and MS word. Knowledge of MS Power point will be an added advantage.

Responsibilities:

1.     Support / Answer to Customer inquiries /queries/requests.

2.     Customer order Booking.

3.     Verification of customer order with quote.

4.     Verifying and providing Order acknowledgement to customer.

5.     Follow - up for priority & urgencies (with Planners)

6.     Follow - up for other customer demands with internal dept.

Behavioural attributes:

-        Strong communication skills (Spoken and written English).

-        Good teamwork and should be able to interact with international customers.

Candidates having work experience in an international company would be having an added advantage.

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 5 years of experience.

More about this Voice Process Executive job

1. What is the eligibility criteria to apply for this Voice Process Executive job?
   Ans: The candidate should be Graduate and above and above with 3 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹35000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Voice Process Executive job?
   Ans: This Voice Process Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Voice Process Executive job?
   Ans: No, there is no fee applicable for applying this Voice Process Executive job and during the employment with the company, i.e., BHARAT HEADHUNTERS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice Process Executive role?
   Ans: There is an immediate opening of 6 Voice Process Executive at BHARAT HEADHUNTERS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Voice Process Executive job?
   Ans: This Voice Process Executive job has Day Shift.