Voice Process Executive

Job Title: Customer Support Executive
Location: [Insert Location]
Shifts: Flexible to work in UK/US shifts
Experience Required: 0 to 7 years

Education:

• Bachelor’s degree (preferred)

• Undergraduates (10+2) with minimum 1 year of relevant work experience can also apply

About the Client

Our client is one of the world’s largest banking and financial services organizations, serving over 40 million customers across 63 countries. Their diverse customer base ranges from individual savers and investors to some of the world’s largest corporations and governments. With a strong global presence and commitment to excellence, the organization offers a dynamic and inclusive work environment.

Role Overview

As a Customer Support Executive, you will be the first point of contact for customers, delivering exceptional service and support across a range of queries and concerns. Your goal is to ensure customer satisfaction through efficient, empathetic, and effective problem resolution—taking full ownership of the customer experience wherever possible.

Key Responsibilities

• Provide high-quality customer service through voice, email, or chat support.

• Resolve customer queries at the first point of contact (First Call Resolution – FCR).

• Take ownership of issues, perform necessary research, and ensure timely follow-up.

• Route complex queries to the appropriate department if needed.

• Maintain a positive and professional attitude in all customer interactions.

• Contribute to team goals and maintain individual performance metrics.

• Understand and contribute to Customer Satisfaction (CSAT) scores and other KPIs.

Required Skills & Qualifications

• Excellent verbal and written communication skills.

• Demonstrated empathy and patience when dealing with customers.

• Understanding of CSAT and FCR metrics.

• Strong interpersonal skills and ability to thrive in a team environment.

• Ability to multitask, prioritize, and work effectively in a fast-paced setting.

• Prior customer service experience is a plus, but not mandatory.

• Willingness to work in UK/US rotational shifts.

If you are passionate about helping others and want to be part of a leading global organization that values customer focus and continuous growth, we encourage you to apply!

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6 years of experience.

More about this Voice Process Executive job

1. What is the eligibility criteria to apply for this Voice Process Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹45000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Voice Process Executive job?
   Ans: This Voice Process Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Voice Process Executive job?
   Ans: No, there is no fee applicable for applying this Voice Process Executive job and during the employment with the company, i.e., Allegis Global Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice Process Executive role?
   Ans: There is an immediate opening of 80 Voice Process Executive at Allegis Global Solutions
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Voice Process Executive job?
   Ans: This Voice Process Executive job has Flexible Shift.