Voice Process Agent

salary 19,000 - 42,800 /month*
company-logo
job companyVsj Industries
job location Thane West, Mumbai
incentive₹4,200 incentives included
job experience0 - 5 years Experience in Customer Support / TeleCaller
Replies in 24hrs
5 Openings
Incentives included
full_time Full Time

Job Highlights

sales
Industry Type: BPO
qualification
All Education levels
gender
All genders
jobShift
5 days working | Day Shift
star
Job Benefits: Medical Benefits, PF, Cab, Insurance

Job Description

We are looking for a Voice Process Agent to join our team at Vsj Industries. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹ 19,000 - ₹ 42,800 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is below 10th and 0 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Voice Process Agent job

  1. What is the eligibility criteria to apply for this Voice Process Agent job?
    Ans: The candidate should be All Education levels and above with 0 - 5 years of experience of experience
  2. How much salary can I expect for this job role?
    Ans: You can expect a salary of ₹19000 - ₹42500 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
  3. How many working days are there for this Voice Process Agent job?
    Ans: This Voice Process Agent job will have 5 working days.
  4. Are there any charges applicable while applying or joining this Voice Process Agent job?
    Ans: No, there is no fee applicable for applying this Voice Process Agent job and during the employment with the company, i.e., Vsj Industries.
  5. Is it a work from home job?
    Ans: No, it’s not a work from home job and can't be done online.
  6. How many openings are there for this Voice Process Agent role?
    Ans: There is an immediate opening of 5 Voice Process Agent at Vsj Industries
  7. Who can apply for this job?
    Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
  8. What are the timings of this Voice Process Agent job?
    Ans: This Voice Process Agent job has Day Shift.
Candidates can call HR for more info.
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Other Details

Incentives

Yes

No. Of Working Days

5

Benefits

Cab, Insurance, PF, Medical Benefits

Shift

Day

Contract Job

No

Salary

₹ 19000 - ₹ 42800

Contact Person

Ashutosh Pandey

Interview Address

653/5, Diva, Mumbai
Posted 12 hours ago
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