Voice Process Agent

15,000 - 25,000 /month*

Naz V Hr Solutions

Ekkaduthangal, Chennai

₹5,000 incentives included

0 - 4 years Experience in Customer Support / TeleCaller

50 Openings

Incentives included

Full Time

Skills Required

Domestic Calling

Job Highlights

Industry Type: Telecom / ISP

Languages: Hindi, Telugu

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Meal, PF

Job Description

We are looking for a Voice Process Agent to join our team at Naz V Hr Solutions. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Telecom / ISP. The role offers ₹15,000 - ₹25,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 4 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.

More about this Voice Process Agent job

Can freshers or experienced candidates apply for this Voice Process Agent role?
Ans : Candidates who have a Graduate and above qualification with 0-4 years of experience can apply for this Voice Process Agent role.
What salary is offered for this Voice Process Agent job?
Ans : The salary for this Voice Process Agent job ranges between ₹15,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Voice Process Agent job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ekkaduthangal, Chennai.
How many vacancies are there for this Voice Process Agent job?
Ans : There are 50 vacancies for this Voice Process Agent role.
Is this job open for all genders?
Ans : Yes, this Voice Process Agent job is open for both male and female candidates.
What does the role of Voice Process Agent involve?
Ans : As a Voice Process Agent, your work will involve skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Voice Process Agent position is Ekkaduthangal, Chennai.
Who is the right fit for this Voice Process Agent job?
Ans : A candidate having skills like Domestic Calling with 0-4 years of experience is the right fit for this Voice Process Agent job.
What makes this Voice Process Agent job a good opportunity?
Ans : This Voice Process Agent job is a good opportunity as it offers a salary between ₹15,000-₹25,000 per month. This is a Full Time job and has 50 openings.