Voice Process Agent

20,000 - 29,000 /month*

Knack Global

Sitapur Industrial Area, Jaipur

₹5,000 incentives included

0 - 2 years Experience in Customer Support / TeleCaller

50 Openings

Incentives included

Full Time

Skills Required

International Calling

Non-voice/Chat Process

Job Highlights

Industry Type: Health/ Term Insurance

Graduate and above

All genders

5 days working | Night Shift

Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits

Job Description

We are looking for a Voice Process Agent to join our team at Knack Global. The role offers ₹20,000 - ₹29,000 and involves managing customer calls, delivering outstanding customer service related to Health/ Term Insurance. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Night shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Voice Process Agent job

Can freshers or experienced candidates apply for this Voice Process Agent role?
Ans : Candidates who have a Graduate and above qualification with 0-2 years of experience can apply for this Voice Process Agent role.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹29,000 per month in this Voice Process Agent position.
What shift and timings does this job follow?
Ans : This Voice Process Agent job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sitapur Industrial Area, Jaipur.
How many vacancies are there for this Voice Process Agent job?
Ans : There are 50 vacancies for this Voice Process Agent role.
Is this job open for all genders?
Ans : Yes, this Voice Process Agent job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Voice Process Agent, you will work on skills like International Calling, Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Voice Process Agent position is Sitapur Industrial Area, Jaipur.
Who is the right fit for this Voice Process Agent job?
Ans : A candidate having skills like International Calling, Non-voice/Chat Process with 0-2 years of experience is the right fit for this Voice Process Agent job.
What makes this Voice Process Agent job a good opportunity?
Ans : This Voice Process Agent job is a good opportunity as it offers a salary between ₹20,000-₹29,000 per month. This is a Full Time job and has 50 openings.