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Customer Support Voice Process Agent

salary 19,000 - 23,000 /month
company-logo
job companyJob Squad Consultancy Private Limited
job location BTM Layout, Bangalore
job experience6 - 36 months Experience in Customer Support / TeleCaller
75 Openings
full_time Full Time

Skills Required

Domestic Calling

Job Highlights

sales
Industry Type: BPO
sales
Languages: Hindi
qualification
Graduate and above
gender
All genders
jobShift
6 days working | Day Shift

Job Description

We are looking for a Voice Process Agent to join our team at Job Squad Consultancy Private Limited. The role offers ₹19,000 - ₹23,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is Graduate and 6 months - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Support Voice Process Agent job

  1. What are the eligibility criteria for this Customer Support Voice Process Agent job?
    Ans : Candidates should have a Graduate and above qualification with 1-3 years of experience and skills like Domestic Calling for this Customer Support Voice Process Agent job offered by Job Squad Consultancy Private Limited in BTM Layout, Bangalore.
  2. What salary is offered for this Customer Support Voice Process Agent job?
    Ans : The salary for this Customer Support Voice Process Agent job ranges between ₹19,000-₹23,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Voice Process Agent job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in BTM Layout, Bangalore.
  5. How many openings are available for this position?
    Ans : There are 75 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Voice Process Agent job is open for both male and female candidates.
  7. What does the role of Customer Support Voice Process Agent involve?
    Ans : As a Customer Support Voice Process Agent, your work will involve skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Support Voice Process Agent job is located in BTM Layout, Bangalore.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Domestic Calling along with 1-3 years of experience is ideal for this Customer Support Voice Process Agent job.
  10. Why should you apply for this Customer Support Voice Process Agent job?
    Ans : This Customer Support Voice Process Agent job offers a salary between ₹19,000-₹23,000 per month. This is a Full Time opportunity and has 75 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Domestic Calling

Shift

Day

Contract Job

No

Salary

₹ 19000 - ₹ 23000

Regional Languages

Hindi

Contact Person

Ameena

Interview Address

BTM LAYOUT, BTM Layout, Bangalore
Posted 19 hours ago
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