Voice Process Agent

17,000 - 20,000 /month

I Canan Technology Private Limited

Hebbal, Bangalore

Freshers in Customer Support / TeleCaller

30 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: B2C Sales

12th Pass and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Voice Process Agent to join our team at Icanan Technology Private Limited. The role offers ₹17000 - ₹20000 and involves managing customer calls, delivering outstanding customer service related to B2C Sales. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and candidate must be a fresher. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Voice Process Agent job

What skills and experience do you need for this Voice Process Agent job?
Ans : To apply for this Voice Process Agent job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along.
How much can you earn in this position?
Ans : You can earn between ₹17,000-₹20,000 per month in this Voice Process Agent position.
What shift and timings does this job follow?
Ans : This Voice Process Agent job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Hebbal, Bangalore.
How many vacancies are there for this Voice Process Agent job?
Ans : There are 30 vacancies for this Voice Process Agent role.
Is this job open for all genders?
Ans : Yes, this Voice Process Agent job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Voice Process Agent, you will work on skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Voice Process Agent position is Hebbal, Bangalore.
Who is the right fit for this Voice Process Agent job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process is the right fit for this Voice Process Agent job.
What makes this Voice Process Agent job a good opportunity?
Ans : This Voice Process Agent job is a good opportunity as it offers a salary between ₹17,000-₹20,000 per month. This is a Full Time job and has 30 openings.