Voice Process Agent

17,000 - 32,100 /month*

Epicenter

Malad (West), Mumbai

₹100 incentives included

0 - 6+ years Experience in Customer Support / TeleCaller

25 Openings

इंसेंटिव्स शामिल

फुल टाइम

आवश्यक स्किल्स

International Calling

जॉब हाइलाइट्स

Industry Type: BPO

12th Pass and above

All genders

6 days working | Rotational Shift

PAN Card, Aadhar Card

रजिस्टर करें, और देखें कि ये नौकरी आपके लिए सही है

जॉब डिस्क्रिप्शन

We are looking for a Voice Process Agent to join our team at Epicenter. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹17000 - ₹32100 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the rotational shift.

अन्य डिटेल्स

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Voice Process Agent job

Can freshers or experienced candidates apply for this Voice Process Agent role?
Ans : Candidates who have a 12th Pass and above qualification with 0-7 years of experience can apply for this Voice Process Agent role.
What is the salary and job type for this role?
Ans : The salary for this Voice Process Agent job ranges between ₹17,000-₹32,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Voice Process Agent job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Malad (West), Mumbai.
How many vacancies are there for this Voice Process Agent job?
Ans : There are 25 vacancies for this Voice Process Agent role.
Is this job open for all genders?
Ans : Yes, this Voice Process Agent job is open for both male and female candidates.
What are the key responsibilities of this Voice Process Agent job?
Ans : As a Voice Process Agent, key responsibilities include skills like International Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Voice Process Agent position is Malad (West), Mumbai.
Who is the right fit for this Voice Process Agent job?
Ans : A candidate having skills like International Calling with 0-7 years of experience is the right fit for this Voice Process Agent job.
What makes this Voice Process Agent job a good opportunity?
Ans : This Voice Process Agent job is a good opportunity as it offers a salary between ₹17,000-₹32,000 per month. This is a Full Time job and has 25 openings.