Customer Support Voice Process Agent

16,000 - 18,000 /month

Datamatics

Andheri (East), Mumbai

0 - 2 years Experience in Customer Support / TeleCaller

98 Openings

Full Time

Skills Required

Domestic Calling

Query Resolution

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: PF, Medical Benefits

Job Description

We are looking for a Voice Process Agent to join our team at Datamatics. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹16,000 - ₹18,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Voice Process Agent job

Can freshers or experienced candidates apply for this Customer Support Voice Process Agent role?
Ans : Candidates who have a Graduate and above qualification with 0-2 years of experience can apply for this Customer Support Voice Process Agent role.
How much can you earn in this position?
Ans : You can earn between ₹16,000-₹18,000 per month in this Customer Support Voice Process Agent position.
What shift and timings does this job follow?
Ans : This Customer Support Voice Process Agent job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Andheri (East), Mumbai.
How many openings are available for this position?
Ans : There are 98 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Voice Process Agent job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Voice Process Agent, you will work on skills like Domestic Calling, Query Resolution.
Where is this job located?
Ans : This Customer Support Voice Process Agent job is located in Andheri (East), Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, Query Resolution along with 0-2 years of experience is ideal for this Customer Support Voice Process Agent job.
Why should you apply for this Customer Support Voice Process Agent job?
Ans : This Customer Support Voice Process Agent job offers a salary between ₹16,000-₹18,000 per month. This is a Full Time opportunity and has 98 openings available.