Customer Support Voice Process Agent

16,000 - 22,000 /month

Axis Bank

Whitefield, Bangalore

0 - 6+ years Experience in Customer Support / TeleCaller

52 Openings

Full Time

Skills Required

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Life Insurance

Languages: Hindi, Kannada

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits

Job Description

We are looking for a Voice Process Agent to join our team at Axis Bank. The role offers ₹16,000 - ₹22,000 and involves managing customer calls, delivering outstanding customer service related to Life Insurance. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Support Voice Process Agent job

What skills and experience do you need for this Customer Support Voice Process Agent job?
Ans : To apply for this Customer Support Voice Process Agent job, candidates should have skills like Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-7 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹16,000-₹22,000 per month in this Customer Support Voice Process Agent position.
What shift and timings does this job follow?
Ans : This Customer Support Voice Process Agent job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Whitefield, Bangalore.
How many openings are available for this position?
Ans : There are 52 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Voice Process Agent job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Voice Process Agent, you will work on skills like Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process.
Where is this job located?
Ans : This Customer Support Voice Process Agent job is located in Whitefield, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-7 years of experience is ideal for this Customer Support Voice Process Agent job.
Why should you apply for this Customer Support Voice Process Agent job?
Ans : This Customer Support Voice Process Agent job offers a salary between ₹16,000-₹22,000 per month. This is a Full Time opportunity and has 52 openings available.