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Customer Support Voice Process Agent

salary 15,000 - 32,500 /month
company-logo
job companyAngel Consultancy
job location Jogeshwari (East), Mumbai
job experience0 - 5 years Experience in Customer Support / TeleCaller
88 Openings
full_time Full Time

Skills Required

Domestic Calling
International Calling

Job Highlights

sales
Industry Type: BPO
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Rotational Shift
star
Job Benefits: Insurance, PF, Medical Benefits

Job Description

We are looking for a Voice Process Agent to join our team at Tech Mahindra to handle customer calls, provide exceptional customer support and resolve queries related to BPO. The role offers an attractive in-hand salary of ₹15000 - ₹32500 and opportunities for growth.

Key Responsibilities:



  • Handle customer calls professionally and efficiently.

  • Address customer queries, resolve concerns and manage complaints.

  • Keep records of customer interactions and follow up when required.

  • Provide customers with accurate information to help resolve their issues.

  • Meet performance targets and work with other departments to manage complex issues.



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 6 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Rotational shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Support Voice Process Agent job

  1. Can freshers or experienced candidates apply for this Customer Support Voice Process Agent role?
    Ans : Candidates who have a 12th Pass and above qualification with 0-5 years of experience can apply for this Customer Support Voice Process Agent role.
  2. How much can you earn in this position?
    Ans : You can earn between ₹15,000-₹32,500 per month in this Customer Support Voice Process Agent position.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Voice Process Agent job follows a Rotational shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Jogeshwari (East), Mumbai.
  5. How many vacancies are there for this Customer Support Voice Process Agent job?
    Ans : There are 88 vacancies for this Customer Support Voice Process Agent role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Voice Process Agent job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Customer Support Voice Process Agent, you will work on skills like Domestic Calling, International Calling.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Voice Process Agent position is Jogeshwari (East), Mumbai.
  9. Who is the right fit for this Customer Support Voice Process Agent job?
    Ans : A candidate having skills like Domestic Calling, International Calling with 0-5 years of experience is the right fit for this Customer Support Voice Process Agent job.
  10. What makes this Customer Support Voice Process Agent job a good opportunity?
    Ans : This Customer Support Voice Process Agent job is a good opportunity as it offers a salary between ₹15,000-₹32,500 per month. This is a Full Time job and has 88 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

Insurance, PF, Medical Benefits

Skills Required

Domestic Calling, International Calling

Shift

Rotational

Contract Job

No

Salary

₹ 15000 - ₹ 32500

Contact Person

Imran

Interview Address

malad, Andheri (West), Mumbai
Posted 18 hours ago
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