Voice & Non-Voice Customer Support Executive

20,000 - 30,000 /month

Ship Global Express Private Limited

Mahipalpur, Delhi

6 - 72 months Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Logistics

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

• Handle inbound and outbound customer communication via email, calls, and chat

• Track domestic and international shipments and provide timely updates to customers

• Resolve customer issues related to delays, lost shipments, customs holds, RTOs, and delivery exceptions

• Coordinate with internal teams (operations, warehouse, finance) and external partners (carriers, customs agents)

• Log and manage customer cases in CRM/ticketing systems

• Ensure SLA adherence and timely closure of customer queries

• Support key accounts and escalation handling (for Senior Associate role)

• Prepare daily/weekly reports on tickets, performance, and resolution timelines • Educate customers on ShipGlobal processes, documentation, and policies

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

What is the eligibility criteria to apply for this Voice & Non-Voice Customer Support Executive job?
Ans: The candidate should be Graduate and above and above with 6 months - 6 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Delhi.
How many working days are there for this Voice & Non-Voice Customer Support Executive job?
Ans: This Voice & Non-Voice Customer Support Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Voice & Non-Voice Customer Support Executive job?
Ans: No, there is no fee applicable for applying this Voice & Non-Voice Customer Support Executive job and during the employment with the company, i.e., Ship Global Express Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Voice & Non-Voice Customer Support Executive role?
Ans: There is an immediate opening of 5 Voice & Non-Voice Customer Support Executive at Ship Global Express Private Limited
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Voice & Non-Voice Customer Support Executive job?
Ans: This Voice & Non-Voice Customer Support Executive job has Day Shift.

Candidates can call HR for more info.

Other Details

Incentives

No. Of Working Days

6 days working alt sat off

Benefits

Skills Required

Non-voice/Chat Process, Query Resolution

Shift

Day

Contract Job

Salary

₹ 20000 - ₹ 30000

English Proficiency

Contact Person

Shrishti

Posted 10 hours ago

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