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Voice & Non-Voice Customer Support Executive

salary 10,000 - 14,000 /month*
company-logo
job companyPemlix Technology Solutions
job location Parnashree, Kolkata
incentive₹2,000 incentives included
job experience0 - 6 months Experience in Customer Support / TeleCaller
10 Openings
Incentives included
full_time Full Time

Skills Required

Computer Knowledge
International Calling
Non-voice/Chat Process

Job Highlights

sales
Industry Type: BPO
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Day Shift
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Job Benefits: PF
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PAN Card, Aadhar Card, Bank Account
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Job Description

We are looking for a Voice & Non-Voice Customer Support Executive to join our team at Pemlix Technology Solutions. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹10,000 - ₹14,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 6 months of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Voice & Non-Voice Customer Support Executive job

  1. What skills and experience do you need for this Voice & Non-Voice Customer Support Executive job?
    Ans : To apply for this Voice & Non-Voice Customer Support Executive job, candidates should have skills like Computer Knowledge, International Calling, Non-voice/Chat Process along with 0-1 years of experience.
  2. What is the salary and job type for this role?
    Ans : The salary for this Voice & Non-Voice Customer Support Executive job ranges between ₹10,000-₹14,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Voice & Non-Voice Customer Support Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Parnashree, Kolkata.
  5. How many vacancies are there for this Voice & Non-Voice Customer Support Executive job?
    Ans : There are 10 vacancies for this Voice & Non-Voice Customer Support Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Voice & Non-Voice Customer Support Executive job is open for both male and female candidates.
  7. What are the key responsibilities of this Voice & Non-Voice Customer Support Executive job?
    Ans : As a Voice & Non-Voice Customer Support Executive, key responsibilities include skills like Computer Knowledge, International Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Voice & Non-Voice Customer Support Executive position is Parnashree, Kolkata.
  9. Who is the right fit for this Voice & Non-Voice Customer Support Executive job?
    Ans : A candidate having skills like Computer Knowledge, International Calling, Non-voice/Chat Process with 0-1 years of experience is the right fit for this Voice & Non-Voice Customer Support Executive job.
  10. What makes this Voice & Non-Voice Customer Support Executive job a good opportunity?
    Ans : This Voice & Non-Voice Customer Support Executive job is a good opportunity as it offers a salary between ₹10,000-₹14,000 per month. This is a Full Time job and has 10 openings.
Candidates can call HR for more info.
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Other Details

Incentives

Yes

No. Of Working Days

6

Benefits

PF

Skills Required

Non-voice/Chat Process, International Calling, Computer Knowledge

Shift

Day

Contract Job

No

Salary

₹ 10000 - ₹ 14000

English Proficiency

Yes

Contact Person

Pemlix Technology

Interview Address

Webel IT Park, Taratala, Kolkata
Posted a day ago

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