Voice & Non-Voice Customer Support Executive

15,000 - 40,000 /month

Omega Softwares

Dombivli (East), Mumbai

6 - 36 months Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Industry Type: Banking

Graduate and above

Males Only

6 days working | Rotational Shift

Job Description

Job title – Client Support Executive.

We’re currently seeking a skilled client support executive who have a complete understanding of the products and services offered by the company. Should able to resolve client queries and direct the urgent ones to the senior management. To serve as the first point of contact for client, addressing their concerns, providing information and facilitating resolutions promptly and efficiently.

Objectives of this role

• Providing accurate information about products or services and guiding customers in making informed decisions.

• Resolving client issues and concerns efficiently, ensuring high client satisfaction.

• Maintaining a deep understanding of our products, services and policies to address customer concerns effectively.

• Responding to client inquiries accurately and on time, through various channels, including phone, email and chat.

• Escalating complex issues to higher authorities when necessary and following up on resolutions.

• Maintaining detailed and accurate records of client interactions and inquiries.

Required skills and qualifications

Any bachelor degree.

Experienced as well as freshers also can apply.

Knowledge of the company's products or services to provide comprehensive support.

Flexibility in working shifts or extended hours

Good experience in excel sheet and documentation ( Microsoft word/ExcelPPT).

Employment Type: Full-time

Working days – Monday to saturday ( Rotational shift)

Location - I Think, Tower B-302, Lodha Palava, Opposite Xperia mall, Dombivali East - 421204

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

What are the eligibility criteria for this Voice & Non-Voice Customer Support Executive job?
Ans : Candidates should have a Graduate and above qualification with 1-3 years of experience and skills like Computer Knowledge, Query Resolution for this Voice & Non-Voice Customer Support Executive job offered by Omega Softwares in Dombivli (East), Mumbai.
What salary is offered for this Voice & Non-Voice Customer Support Executive job?
Ans : The salary for this Voice & Non-Voice Customer Support Executive job ranges between ₹15,000-₹40,000 per month.
What shift and timings does this job follow?
Ans : This Voice & Non-Voice Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Dombivli (East), Mumbai.
How many vacancies are there for this Voice & Non-Voice Customer Support Executive job?
Ans : There are 10 vacancies for this Voice & Non-Voice Customer Support Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-3 years of experience are eligible to apply for this Voice & Non-Voice Customer Support Executive role. Only male candidates are eligible.
What does the role of Voice & Non-Voice Customer Support Executive involve?
Ans : As a Voice & Non-Voice Customer Support Executive, your work will involve skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Voice & Non-Voice Customer Support Executive position is Dombivli (East), Mumbai.
Who is the right fit for this Voice & Non-Voice Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Query Resolution with 1-3 years of experience is the right fit for this Voice & Non-Voice Customer Support Executive job.
What makes this Voice & Non-Voice Customer Support Executive job a good opportunity?
Ans : This Voice & Non-Voice Customer Support Executive job is a good opportunity as it offers a salary between ₹15,000-₹40,000 per month. This is a Full Time job and has 10 openings.