Voice & Non-Voice Customer Support Executive

18,000 - 25,000 /month

Nikhil Jayantilal Shah Prop Of Tele Connect

Airoli, Navi Mumbai

0 - 1 years Experience in Customer Support / TeleCaller

Replies in 24hrs

25 Openings

Full Time

Skills Required

Domestic Calling

Query Resolution

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Day Shift

Job Description

Role - CRM Customer Support Executive

Location - Digha

Roles and Responsibility

• Manage escalated customer queries through email and phone with empathy and efficiency.

• Conduct in-depth issue analysis and collaborate with cross-functional teams for resolution.

• Ensure timely responses and maintain SLA compliance.

• Document detailed case notes and resolution steps in CRM tools.

• Identify recurring problems and contribute to process and product improvements.

• Maintain a customer-first approach and high service quality standards.

Key Skills:

• Excellent verbal and written communication

• Strong problem-solving and analytical thinking

• Patience and conflict resolution

• Experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce)

• Multitasking and time management

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

What is the eligibility criteria to apply for this Voice & Non-Voice Customer Support Executive job?
Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹18000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
How many working days are there for this Voice & Non-Voice Customer Support Executive job?
Ans: This Voice & Non-Voice Customer Support Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Voice & Non-Voice Customer Support Executive job?
Ans: No, there is no fee applicable for applying this Voice & Non-Voice Customer Support Executive job and during the employment with the company, i.e., Nikhil Jayantilal Shah Prop Of Tele Connect.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Voice & Non-Voice Customer Support Executive role?
Ans: There is an immediate opening of 25 Voice & Non-Voice Customer Support Executive at Nikhil Jayantilal Shah Prop Of Tele Connect
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Voice & Non-Voice Customer Support Executive job?
Ans: This Voice & Non-Voice Customer Support Executive job has Day Shift.

Candidates can call HR for more info.

Other Details

Incentives

No. Of Working Days

Skills Required

Domestic Calling, Query Resolution

Shift

Day

Salary

₹ 18000 - ₹ 25000

English Proficiency

Yes

Contact Person

Avinash

Interview Address

Digha, Airoli, Mumbai

Posted 8 hours ago

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