Voice & Non-Voice Customer Support Executive

20,000 - 29,000 /month*

Knack Global

Sitapura Industrial Area, Jaipur

₹5,000 incentives included

1 - 3 years Experience in Customer Support / TeleCaller

50 Openings

इंसेंटिव्स शामिल

फुल टाइम

आवश्यक स्किल्स

Computer Knowledge

International Calling

Non-voice/Chat Process

जॉब हाइलाइट्स

Industry Type: Health/ Term Insurance

Graduate and above

All genders

5 days working | Night Shift

Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits

रजिस्टर करें, और देखें कि ये नौकरी आपके लिए सही है

जॉब डिस्क्रिप्शन

We are looking for a Voice & Non-Voice Customer Support Executive to join our team at Knack Global. The role offers ₹20,000 - ₹29,000 and involves managing customer calls, delivering outstanding customer service related to Health/ Term Insurance. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Night shift.

अन्य डिटेल्स

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

What skills and experience do you need for this Voice & Non-Voice Customer Support Executive job?
Ans : To apply for this Voice & Non-Voice Customer Support Executive job, candidates should have skills like Computer Knowledge, International Calling, Non-voice/Chat Process along with 1-3 years of experience.
What salary is offered for this Voice & Non-Voice Customer Support Executive job?
Ans : The salary for this Voice & Non-Voice Customer Support Executive job ranges between ₹20,000-₹29,000 per month.
What shift and timings does this job follow?
Ans : This Voice & Non-Voice Customer Support Executive job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sitapura Industrial Area, Jaipur.
How many vacancies are there for this Voice & Non-Voice Customer Support Executive job?
Ans : There are 50 vacancies for this Voice & Non-Voice Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Voice & Non-Voice Customer Support Executive job is open for both male and female candidates.
What does the role of Voice & Non-Voice Customer Support Executive involve?
Ans : As a Voice & Non-Voice Customer Support Executive, your work will involve skills like Computer Knowledge, International Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Voice & Non-Voice Customer Support Executive position is Sitapura Industrial Area, Jaipur.
Who is the right fit for this Voice & Non-Voice Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, International Calling, Non-voice/Chat Process with 1-3 years of experience is the right fit for this Voice & Non-Voice Customer Support Executive job.
What makes this Voice & Non-Voice Customer Support Executive job a good opportunity?
Ans : This Voice & Non-Voice Customer Support Executive job is a good opportunity as it offers a salary between ₹20,000-₹29,000 per month. This is a Full Time job and has 50 openings.