Voice & Non-Voice Customer Support Executive

17,000 - 20,000 /month

Home Credit

Gaothan, Navi Mumbai, Mumbai

0 - 4 years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Benefits: PF, Medical Benefits

Job Description

We are looking for a Voice Process Excutive to join our team at HOME CREDIT. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹ 17,000 - ₹ 20,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 4 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

What skills and experience do you need for this Voice & Non-Voice Customer Support Executive job?
Ans : To apply for this Voice & Non-Voice Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 0-4 years of experience.
What salary is offered for this Voice & Non-Voice Customer Support Executive job?
Ans : The salary for this Voice & Non-Voice Customer Support Executive job ranges between ₹17,000-₹20,000 per month.
What shift and timings does this job follow?
Ans : This Voice & Non-Voice Customer Support Executive job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Gaothan, Navi Mumbai, Mumbai.
How many vacancies are there for this Voice & Non-Voice Customer Support Executive job?
Ans : There are 5 vacancies for this Voice & Non-Voice Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Voice & Non-Voice Customer Support Executive job is open for both male and female candidates.
What does the role of Voice & Non-Voice Customer Support Executive involve?
Ans : As a Voice & Non-Voice Customer Support Executive, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Voice & Non-Voice Customer Support Executive position is Gaothan, Navi Mumbai, Mumbai.
Who is the right fit for this Voice & Non-Voice Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution with 0-4 years of experience is the right fit for this Voice & Non-Voice Customer Support Executive job.
What makes this Voice & Non-Voice Customer Support Executive job a good opportunity?
Ans : This Voice & Non-Voice Customer Support Executive job is a good opportunity as it offers a salary between ₹17,000-₹20,000 per month. This is a Full Time job and has 5 openings.