Voice & Non-Voice Customer Support Executive

Job Title: Customer Support Executive (Voice & Non-Voice)

Location: Bengaluru
Job Type: Full-Time
Experience: 0–2 years (Freshers welcome)
Shift: [Day / Night / Rotational]
Salary: Upto 5.5 lpa

Job Summary:

We are looking for a dynamic and customer-focused individual to join our support team. The Customer Support Executive will be responsible for handling both voice (inbound/outbound calls) and non-voice (email, chat, and ticketing system) interactions, ensuring a seamless experience for our customers.

Key Responsibilities:

Voice Support:

• Handle inbound and outbound customer calls in a professional manner.

• Resolve customer queries, complaints, and issues promptly.

• Escalate complex issues to senior support teams or relevant departments.

Non-Voice Support:

• Respond to customer queries through email, live chat, and ticketing systems.

• Maintain detailed records of customer interactions and resolutions.

• Follow up on unresolved queries and ensure timely closure.

General:

• Maintain a high level of customer satisfaction through effective communication.

• Adhere to company policies, standard operating procedures, and quality parameters.

• Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction score (CSAT).

Requirements:

• Excellent communication skills – verbal and written.

• Proficient in typing and basic computer applications (MS Office, email, CRM tools).

• Ability to multitask, prioritize, and manage time effectively.

• Strong problem-solving skills and a customer-first attitude.

• Willingness to work in shifts, including weekends or holidays, if required.

Call: HR Achsah

9886284343

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

1. What is the eligibility criteria to apply for this Voice & Non-Voice Customer Support Executive job?
   Ans: The candidate should be All Education levels and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹35000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Voice & Non-Voice Customer Support Executive job?
   Ans: This Voice & Non-Voice Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Voice & Non-Voice Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Voice & Non-Voice Customer Support Executive job and during the employment with the company, i.e., HIRING COACH HR CONSULTING.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice & Non-Voice Customer Support Executive role?
   Ans: There is an immediate opening of 30 Voice & Non-Voice Customer Support Executive at HIRING COACH HR CONSULTING
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Voice & Non-Voice Customer Support Executive job?
   Ans: This Voice & Non-Voice Customer Support Executive job has Rotational Shift.